Leading with grace is a benefit to our organizations. We all need grace, and we need more of it now than ever.
Grace is the act of creating an opening where you can see a life that is different than yours, and where you have empathy and compassion - an opening where people reveal more of themselves to you and feel safe to do so. If someone was already a poor performer before, then we need to continue to manage that performance and realize it might take longer to progress in a time of crisis and exclusively virtual connections. If someone was a good performer before and something has now changed in their productivity or the quality of their work, seek to understand what is influencing that. This is having a genuine conversation that creates grace and safety, and in doing so, I believe that employees will feel seen and cared for. This isn’t a permanent acceptance of lowering standards or expectations. But I would suggest that we frame it differently. I recognize that in high-performance workplaces and cultures, we might worry that allowing for grace in these times may suggest accepting substandard performance.
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